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Job Details

Airport- Retail Supervisor

Location
Hartford, CT

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Position Title: Zone Manager

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Location:Field

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Business Unit and Department: Operations

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Reports to: Assistant General Manager and/or General Manager

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FLSA: Non-Exempt

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Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.

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****Skills:n

Service

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  • Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company's policies and procedures
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  • Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures
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Operations

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  • Facilitate opening and closing of stores
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  • Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions
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  • Ensure store merchandising standards are consistently executed per the company guidelines
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  • Coordinate, monitor and align team resources to maximize sales and service potential
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  • Resolve basic IT /register issues and escalate as necessary
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  • Ensure a safe working environment; inspect and correct work areas on regular basis; report all work place injuries and concerns immediately
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  • Prepare for and participate in inventories; verify high risk counts
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Financial/Business

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  • Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
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  • Communicate daily with the team; look for additional ways to drive business through product, processes, or people
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People/Leadership

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  • Serve as the Manager on Duty providing leadership during assigned shifts
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  • Direct, coach, and train Associates in their daily job assignments
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  • Represent and support the company by fostering strong business relationships within the airport community
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  • Monitor and address performance issues in a timely manner through a partnership with AGM or GM
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  • Contribute feedback on Associate reviews and provide input on Associate counseling
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  • Other duties as assigned
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nRequired Experience:n

Education:

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High school diploma or equivalency required / Bachelor's degree preferred

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Experience:

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  • Minimum one year of retail or customer service experience required
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  • Prior supervisory and leadership experience preferred
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Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.)

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  • Ability to work various shifts in a 7/365 day team oriented environment
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  • Excellent customer service skills and ability to communicate effectively using the English language
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  • Strong interpersonal/organizational skills with ability to motivate others
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  • Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously
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  • Proficiency required in reading, writing, mathematics, cash handling/ reporting
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  • Computer literacy and working knowledge of MS Office preferred
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  • Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
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PI102903400

Additional Info Job Industries Accounting & Finance

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