Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
Manager - Customer Service - SOC
Hawaiian Holdings, Inc.
Honolulu, HI
Apply Now >
Aircraft Mechanic 3
Level 3 Communications, LLC.
Honolulu, HI
Apply Now >
Air Force DCGS Liaison
Raytheon Company
Hickam Afb, HI
Apply Now >
Aircrew Training Devices Instructor (Pilot) - LCT - Wheeler AAF,
United Way of the CSRA
Wheeler Army Airfield, HI
Apply Now >
Aircrew Training Devices Instructor (Pilot) - LCT - Wheeler AAF, HI
CSRA.
Wheeler Army Airfield, HI
Apply Now >
View more jobs in Honolulu, HI
View more jobs in Hawaii

Job Details

Manager Customer Service SOC

Company name
Hawaiian Airlines

Location
Honolulu, HI

Apply for this job






1 hit(s)  

Profile

Description Position Overview The SOCC Customer Service Manager is responsible for monitoring and resolving customer issues due to flight disruptions and overseeing the connecting passengers for the system in coordination with airport operations. This position gives direction to Reservations Re-accommodation regarding delays, cancellations, down-gauges, and compensation and coordinates resolution of issues across locations and carriers. This position reports to the SOCC Senior Customer Service Manager. Key Responsibilities Monitor flight status system-wide operation (Flight Trac) to proactively coordinate necessary adjustments and give direction to airport operations and reservations Generate instructions for delays, diversions, cancellations and compensation authorization to airport operations and reservations Coordinate recommendations for disrupted passengers (hotels, meals, alternate flights, etc.) with airport operations during irregular operations Pursue seat availability on OAL due irregular operations Assist airport operations to ensure policies and procedures are carried out in the daily operation Offer solutions to ongoing operational issues to improve customer service Process Federal Air Marshall requests for ticket and seat changes within the 24-hour period prior to departure Create extra section Ohana flights in reservation system and open the flight for sale Monitor authorization levels\u00a0and passenger bookings within 24 hours of flight departure for overbooking and equipment changes and take appropriate action to remediate Assist airport operations with rebooking and E-ticket issues as required Support MOD\u2019s with critical Emergency Response checklist items (flight lock-out and passenger manifest) in the event of an accident or incident Coordinate required crew block seats with crew scheduling as necessary Assist stations with seat map adjustments and unseated passenger list processing due to equipment changes Requirements Minimum Requirements Must possess 5 years airline customer service experience where personal interaction\/services are performed Must know Native Sabre entries for booking flights, ticketing issues, delays etc. Ability to work under pressure with all levels of employees Ability to make decisions quickly with emphasis on economics Must demonstrate leadership skills and maintain a positive attitude at all times Must exhibit honesty, mutual respect, and personal integrity Ability to organize the efforts of multiple departments towards a singular outcome or goal Must have knowledge in MS Word and Excel, operate a computer Ability to handle multiple projects simultaneously Must be able to work flexible hours with shift in a 24hr operation Must be able to understand and administer bargaining unit contracts Must be familiar with operations dealing with Customs, Immigration and quarantine High School diploma or equivalent required, college degree preferred Preferred Qualifications Knowledge of Dispatch, Maintenance, Aircraft, Flight and Crew Scheduling preferred About Hawaiian Airlines Hawaiian\u00ae has led all U.S. carriers in on-time performance for each of the past 14 years (2004-2017) as reported by the U.S. Department of Transportation. Consumer surveys byCond\u00e9 Nast Traveler, Travel Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai\u2018i. Now in its 89th year of continuous service, Hawaiian is Hawai\u2018i\u2019s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai\u2018i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, China, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 170 jet flights daily between the Hawaiian Islands, with a total of more than 250 daily flights system-wide. Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available atHawaiianAirlines.com. Follow Hawaiian\u2019s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian\u2019s LinkedIn page. For media inquiries, please visit Hawaiian Airlines\u2019 online newsroom. Equal Opportunity Employer\/Protected Veterans\/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCP here. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Company info

Hawaiian Airlines
Website : https://www.hawaiianair.com

Company Profile

Similar Jobs:
Aircraft Mechanic Apprenticeship
Location : Honolulu, HI
Aircraft Mechanic Apprenticeship Program Overview: Hawaiian Airlines – in partnership with the University of Hawai‘i Honolulu Community College’s Aeronautics Maintenance Technology program, U.S. Department of Labor/Veterans’ Emplo...
Operations Manager
Location : Honolulu, HI
Monitors and assesses activities in providing ground handling services. Duties include, but are not limited to:  Reviewing reports and records to ascertain data required for planning department operations. Monitoring and assessing...
Aircraft Mechanic Apprenticeship
Location : Honolulu, HI
Requisition Number18-0967Post Date5/17/2018TitleAircraft Mechanic ApprenticeshipDepartmentAircraft MaintenanceCityHonoluluStateHIPart-TimeYesPart-Time WeekendNoDescriptionAircraft Mechanic Apprenticeship Program Overview:Hawaiian ...
EmploymentCrossing provides an excellent service. I have recommended the website to many people..
Laurie H - Dallas, TX
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
AviationCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
AviationCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 AviationCrossing - All rights reserved. 21