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Job Details

Customer Service Agent

Company name
Menzies Aviation

Scranton, KS

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Make someone's day, every day. When you\u2019re one of our team, you\u2019ll play a vital part in every customer\u2019s journey. The part you\u2019ll play As the face of Menzies Aviation and the airline you\u2019re representing, you\u2019ll be the sunny start to all sorts of journeys for all kinds of people. Greeting customers from all over the world, you\u2019ll assist and guide them through every step of their journey through the airport. From check-in and bag drop, to boarding gates and arrivals, you\u2019ll ensure customers are kept well-informed and are in the right place at the right time. Following safety, security and airline-specific procedures, you\u2019ll put our customers\u2019 - and their customers\u2019 - needs at the heart of everything you do. What you\u2019ll need to bring: Customer and safety focus A respectful, friendly and supportive approach Reliability, punctuality and organisational skills\u00a0 Flexibility and the ability to adapt to changing priorities and situations What you\u2019ll get in return You\u2019ll be part of a friendly organisation who values the part their people play. You\u2019ll see that there\u2019s no place like an airport to work in, either. A unique, fast-paced environment, bustling with people, it\u2019s a world in itself, where every day brings a new experience. So, you\u2019ll enjoy plenty of variety and development opportunities and you\u2019ll have our full support and training, for the whole of your career journey with us. Working in an Airside role, to follow aviation security requirements, you will be required to hold a full Airside Security Pass. To obtain this\u00a0we will need 5 years' full referencing history, with a Criminal Record Check. About Menzies Aviation Menzies Aviation is a global provider of customer, ramp and cargo handling services. Our people are the friendliest of faces for millions of customers, making sure they have a safe and seamless journey through the airport and all the documents they need for their flight. Operating at\u00a0over 140\u00a0stations in 31 countries and supported by a worldwide team of over 21,000 employees, we serve over 500 airlines handling over a million flights, and 1.6 million tonnes of cargo every year... and, we\u2019re still growing our business. We work to be the best at what we do, and that means employing and supporting the best people.

Company info

Menzies Aviation
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Company Profile
At more than 200 airport locations across 6 continents, we offer landside and airside services tailored to our customers’ needs; timed to their schedules; and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include; Passenger and Executive Services, Ramp Handling, Cargo Handling, Technical Support and Fuelling.

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