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Job Details

Lead Passenger Service Agent

Company name
Menzies Aviation

Cincinnati, OH

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The Passenger Service Lead will be responsible for overseeing gate\/counter operations ensuring our guests have a first-class experience from beginning to end. Essential Duties and Responsibilities: \u2022 Comfortably and continuously move\/lift customer luggage with an average of 50 pounds, including some pieces exceeding 75lbs. \u2022 Ensure accuracy of all weight and balance requirements \u2022 Promptly handle all customer service complaints with a focus on positive resolution. \u2022 Complete all check- on procedures including the handling of reservations, ticketing, set assignments, airport announcements and checking for proper international documentation. \u2022 Assist customers with specials needs and unaccompanied minors. \u2022 When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 time per day and responsible for open\/closing aircraft doors. \u2022 Read and interpret aircraft loading manifests and baggage and cargo routing tags. \u2022 Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements. \u2022 Responsible for training all new PSA's. \u2022 Perform other duties as assigned. Requirements \u2022 Must be 18 years of age; \u2022 Must have a High school diploma or equivalent; \u2022 Must pass all pre-employment testing to include drug testing and a physical; \u2022 Must have a positive, can-do, upbeat personality. \u2022 Must be able to speak, read and write in English proficiently. \u2022 Must be available and flexible to work variable shifts including weekends and holidays\/ \u2022 Must be able to stand for long periods of time at the ticket counter and gate check-in areas. \u2022 Will be exposed to respiratory irritants (jet fumes) \u2022 Must pass a FBI criminal background check and obtain a customs seal. \u2022 Must successfully complete and pass the initial new hire classroom and on-the-job training. \u2022 Must have strong verbal and written communication skills. \u2022 Knowledge of computer software programs.,employmentType:FULL_TIME,title:Lead Passenger Service Agent,url:https:\/\/\/job\/4131908\/lead-passenger-service-agent\/,jobLocation:{@type:Place,address:{addressLocality:Cincinnati,addressRegion:Ohio,addressCountry:United States,postalCode:}},hiringOrganization:{@type:Organization,name:Menzies Aviation,logo:https:\/\/\/files\/pictures\/Menzies-Aviation-lg.png,sameAs:http:\/\/},occupationalCategory:[Other],industry:Other} {@context:http:\/\/,@type:BreadcrumbList,itemListElement:[{@type:ListItem,position:1,item:{@id:https:\/\/\/jobs\/,name:Jobs}},{@type:ListItem,position:2,item:{@id:https:\/\/\/job\/4131908\/lead-passenger-service-agent\/#,name:Lead Passenger Service Agent}}]}

Company info

Menzies Aviation
Website :

Company Profile
At more than 200 airport locations across 6 continents, we offer landside and airside services tailored to our customers’ needs; timed to their schedules; and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include; Passenger and Executive Services, Ramp Handling, Cargo Handling, Technical Support and Fuelling.

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