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Manager Operations Ramp

Honolulu, HI

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Requisition Number18-1133Post Date6/12/2018TitleManager, Operations (Ramp)DepartmentAirport OperationsCityHonoluluStateHIPart-TimeNoPart-Time WeekendNoDescriptionPosition OverviewThe Manager, Operations ensures Airport operations functions in the maximum productivity and efficiency and leads/directs employees in all matters concerning the airport operations.Key ResponsibilitiesLead and direct Airport Operations employees in matters concerning airport operationsEnsure airport operations functions operate at maximum productivity and efficiency and that airport operations tools and equipment are in proper working conditionManage relationships with other Operations Managers, with supervisors in other company divisions and with airport staff to ensure successful coordination of day-to-day airport operations workManage daily planning and scheduling of people, equipment and resources and resolve questions and conflicts; set and communicate approach for resolving large-scale irregular operations, such as delayed flights, severe weather, natural disasters, etc.Communicate to employees and ensure they maintain working knowledge of policies, procedures and service standards as well as the use of standard tools and systems; ensures policies and procedures are adhered to and enforced while maintaining the highest level of safety and guest service standards Resolve employee issues escalated by Leads and Chiefs in close coordination with Employee Support managers; manage compliance and regulatory reporting and associated follow-up with employees, including investigations, on-the-job injuries and drug and alcohol testing Serve as an escalation point of contact in matters where additional guest service or intervention is required; maintain a professional relationship with HA guests including travel agents, assist direct sales and guests with special needsOther duties as assigned by Manager RequirementsMinimum RequirementsHigh School diploma or equivalent work experience 1 year of supervisory and management experience 2 years of customer service experience Must be able to successfully manage multiple projects Must possess excellent interpersonal skills and be able to work professionally and productively with all levels of employees in various departmentsMust ensure that accountability measures are effectively maintained and that follow up on actionable items are done in a timely mannerMust be flexible and adapt well to change Computer skills required (Word, Excel, Outlook, PowerPoint) Flexible in working various shifts, and be on call and available to support irregular operations (i.e. flight delays/cancellations)Must become GSC (Ground Security Coordinator) qualified within 6 months of starting/transferring into position. Will not be able to perform any GSC duties until properly qualifiedMust obtain a Customs and Border Protection seal and be able to work in the Federal Inspection SitePreferred Qualifications3 years supervisory and management experience 3 years experience in the airline or hospitality industries Proficiency in a second language, particularly Japanese, Mandarin, Korean, Samoan or French About **MEMBERS ONLY**SIGN UP NOW***.Hawaiian® has led all U.S. carriers in on-time performance for each of the past 14 years (2004-2017) as reported by the U.S. Department of Transportation. Consumer surveys byCondé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.Now in its 89th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, China, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 170 jet flights daily between the Hawaiian Islands, with a total of more than 250 daily flights system-wide.**MEMBERS ONLY**SIGN UP NOW***., Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (**MEMBERS ONLY**SIGN UP NOW***.), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’sLinkedIn page.For media inquiries, please visit **MEMBERS ONLY**SIGN UP NOW***.’ online newsroom.

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