Phoenix, AZ, United States
Feb 01, 2023
AZ - Phoenix - Sky Harbor Airport (KPHX) - Phoenix, AZ
Admin - Clerical
**MEMBERS ONLY**SIGN UP NOW***. is currently searching for an energetic and knowledgeable warranty professional. The Warranty Administrator will function as the primary face of **MEMBERS ONLY**SIGN UP NOW***. and must be an exceptional relationship builder with the drive to provide world-class service. The Warranty Administrator prepares and submits warranty claims to aircraft and engine manufacturers for payment. Evaluates and processes parts, cores and rotables for return to vendors. Works closely with Parts, Service and Avionics departments at multiple facilities and provides information necessary to insure customer service needs are met in a timely manner. Communicates with vendors and manufacturers to resolve claims and request authorizations.
Essential Functions And Responsibilities:
Provide world-class uncompromising service
File and track all warranty claims, returns and cores
Review of work orders for accuracy prior to filing claims
Process warranty parts/core returns to vendors
Verify all criteria required by vendor or manufacturer prior to submission of claims
Provide warranty verification, authorization and support for AOG warranty aircraft
Process vendor and customer credits to Accounts Receivable Department
Maintain inventory control of cores/returns
This work requires the following physical activities.
Occasional lifting up to 50 pounds.
Minimum Education Requirement
Must have High School Diploma or GED
Minimum Work Experience Requirement:
Prior Background Dealing with Submission of Warranty Claims
Proficiency with Microsoft Products
Customer Service/Sales experience aircraft parts preferred
Qualifications/Special Skills and Certifications:
Knowledge and understanding of aircraft/engine components and systems
Basic accounting knowledge, helpful
Ability to pass a drug screening test
Able to pass a background check
Clean driving record
Ideal candidate will have the following work styles:
Being pleasant with others on the job and displaying a good-natured, cooperative attitude
Being reliable, responsible, and dependable, and fulfilling obligations.
Attention to detail
Accepting criticism and dealing calmly and effectively with high stress situations being open to change (positive or negative) and to considerable variety in the workplace
A willingness to take on responsibilities and challenges
Being sensitive to others' needs and feelings and being understanding and helpful on the job
Developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done
Persistence in the face of obstacles
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