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Job Details

Airport Operations Zone Control - Supervisor

Company name
United Air Lines, Inc. (UAL)

Location
San Francisco, CA

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Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job overview and responsibilities

Serves as the primary zone activity management control and oversight, Pro actively monitors the flow of aircraft arrival and departure processes during a shift with other operating organizations to achieve optimum operational performance and support of the Go Forward Plan.

Receive operational turnover from previous shift, prioritize and develop tactical plan to address all issues in area of responsibility

Monitor inbound flight activity and communicate irregularities; Tracking of arrivals into gates to insure flights are met and PLB’s are brought to A/C within time standards

Identify, preplan and manage the execution and decision points of all planeside activities including baggage processes, customer boarding, fueling, catering, tech ops, and general aircraft servicing for all flights within established reliability goals; document and escalate critical issues

Identify and communicate operational updates for key departures/arrivals STAR, Priority, MST Critical, red zone, etc.

Security Check Validation; Validate A/C that require security checks prior to boarding and departure have been properly completed and documented

Identify, preplan and manage all irregularities such as MST, weight restrictions, critical, cancelled flights, gate changes, ATC/WX, medical emergencies, major/minor flight alerts, tech ops, vendor, facility, customer and ramp staffing and process issues

Coordinate logistics for customer or employee injuries and aircraft damages or intervene where applicable with appropriate personnel

Monitor/answer all area radio channel and phone calls pertaining to operational area of responsibility and give appropriate guidance and leadership ensuring consistent operational safety, and service reliability

Proactively manage gate holds in area of responsibility with respect to departure sequencing. Communicate to Gate Manager’s deviations to planned departure or may impact departure of flight for gate planning

Timely delay coding and delay resolution with area leadership. Provide feedback and trend analysis on operational performance, research delays with area supervisor for root cause analysis and resolve disputes; Identify changes required to prevent future delays Develop and support standard work and continuous improvement processes

Complete end of shift daily operations report for roll up to Ops Manager – SOC

Required

Previous airport operations experience

Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance

Ability to work in harmony with other department staff to create a positive work environment

Extensive knowledge of operations, management and logistics

Ability to conduct root cause analysis and develop real-time tactical plans during irregular operations

Preferred

Bachelors degree

5 years airlines operations work experience

Other

United will consider applicants with criminal histories consistent with the Fair Chance Ordinance

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualifications

Reliable, punctual attendance is an essential function of the position

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division:

62 Airport Operations

Function:

Professional Opportunities

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled

Company info

United Air Lines, Inc. (UAL)
Website : http://www.united.com/

Company Profile
United Airlines, Inc. is an American major airline headquartered in Chicago, Illinois. United is a wholly owned subsidiary of United Continental Holdings following a $3 billion merger in 2010. The airline was previously owned, at one point in its history, by The Boeing Company, one of the world's largest aircraft manufacturers. Since its merger with Continental Airlines, the company boasts more revenue passenger miles than any airline in the world.United operates out of 10 airline hubs in the continental United States, Guam, and Japan. George Bush Intercontinental Airport in Houston is United's largest passenger carrying hub handling 16.6 million passengers annually with an average of 45,413 passengers daily. The company employs over 88,500 people while maintaining its headquarters in Chicago's Willis Tower (formerly known as Sears Tower). Through the airline's parent company, United Continental Holdings, it is publicly traded under NYSE: UAL with a market capitalization of over $10.5 billion as of October, 2013.

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