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Job Details

Information Desk Specialist

Company name
Charleston County Aviation Authority

Location
Charleston, SC

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Description

Benefits

Questions

Description

Provide information and assistance to passengers, and Airport users. Operate computer and business machines. Assist at CCAA events and functions. Work involves shift rotation, weekends and holidays.

Examples of Duties

1. Receives, greets and directs passengers and airport users as appropriate. Provides a

variety of routine information to staff and the general public.

2. Operates a private branch multi-line telephone system to receive incoming and facilitate

outgoing calls. Routes calls to appropriate staff member on site.

3. Operates computer, copier/fax, calculator, credit card machine and metered postage

machine.

4. Operates paging system to alert passengers and other airport patrons in need of

information.

5. Maintain balanced cash drawer at all times. Submit accurate Daily Revenue Reports to

the Finance department.

6. Correctly calculate appropriate fees to be collected for mail back items and the sale of

metered postage.

7. Calculate and administer cash and credit card transactions.

8. Performs other duties as assigned to meet overall objective of the position and the

department in support of the CCAA Mission.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS

Ability to read, analyze, interpret and explain (orally and in writing) documents such as procedures manuals and maps. Knowledge of the area and ability to give directions to someone who needs them.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must be able to function indoors in an office environment engaged in work of

primarily a sedentary nature. Requires sufficient hand, arm, and eye coordination to operate push button and keyboard-type equipment, sort and file documents, and operate common business machines. Requires the ability to keyboard accurately at an acceptable rate. Must be able to sit and stand for extended periods of time. Must have sufficient visual acuity to read words and numbers, recognize documents and people, and observe lighted displays. The employee regularly lifts and/or moves up to 20 pounds.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

ADDITIONAL INFORMATION

Information Desk and Business Center are staffed from normally 5:00 AM until 11:00 PM, 365 days per year and/ or during special times as determined by the needs of the Authority.

Education and/or Experience

High school diploma or general education degree (GED) and one year of relevant front desk customer service experience.

Certifications, Licenses and/or Registrations

None.

Charleston County Aviation Authority has a comprehensive benefits package including: BCBS Medical Insurance (PPO & HDHP) Dental and Vision Short Term Disability Term Life Critical Illness Insurance Flexible Spending/Dependent Care Accounts Health Savings Account (HSA) with HDHP South Carolina Retirement South Carolina Deferred Compensation (401k and/or 457) Annual/Sick Leave 11 Paid Holidays Employee Assistance Program Employee Tuition Reimbursement Wellness Program

01

Do you have a valid driver's license with a good driving record?

Yes

No

02

Do you have a High School Diploma, or GED?

Yes

No

03

Are you willing and able to work the required PM shift, weekends and holidays as needed?

Yes

No

04

In the past 5 years, have you ever been scheduled for active shift rotation work for a period longer than one year?

Yes

No

05

Do you have experience in the field of tourism?

Yes

No

06

Do you have experience working in hospitality?

Yes

No

07

If you have experience in hospitality or tourism, list the company, or companies, at which you have worked.

08

Select the statement that best describes your experience using a professional paging system (loud speaker, building-wide, announcements).

I have used an on-the-job paging system for more than 10 years.

I have used an on-the-job paging system for 2 or more years.

I have some experience using an on-the-job paging system.

I haven't used a paging system before, but am confident that I can do it.

09

Please select the response that best describes your work experience handling cash and balancing a cash drawer.

I have worked as a high-volume cashier for more than 10 years.

I have worked as a high-volume cashier for 2 or more years.

I have some work experience as a cashier.

I do not have work experience as a cashier but I am a quick learner.

10

Do you have knowledge of the Charleston area landmarks and tourist attractions?

Yes

No

11

Select the answer that best describes your formal Front Desk customer service experience (hotel, concierge, visitor's center, etc.).

I have 5 or more years front desk experience.

I have at least 2 years front desk experience.

I have some front desk experience.

I do not have formal front desk experience but am excited to learn.

12

If you have formal Front Desk (hotel, concierge, visitor's center, etc.) experience, list the company, or companies, at which you have worked.

13

In 100 words or less, please share a SUMMARY (not a list of duties) of your experience working as a front desk customer service agent (ex. a good outcome with an irate customer).

Required Question

Agency

Charleston County Aviation Authority

Phone

843-767-7266

Website

http://www.iflyCHS.com

Address

5500 International Blvd #101

North Charleston, South Carolina, 29418

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Company info

Charleston County Aviation Authority

Company Profile

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