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Job Details

Airport Curbside Customer Service Rep

Location
Phoenix, AZ

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in
Phoenix
Arizona
Overview
Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.
To sell tickets to passengers exiting the terminals. Facilitate the passengers onto the correct SuperShuttle to their destinations.
Responsibilities
Meet and greet the customers in a professional and friendly manner.
Inquire of each customer his or her destination and inform the customer of the rate and the approximate wait time.
Ensure guests are boarded onto the proper van.
Use tools provided to find confirmation numbers, cross streets, zip codes and quote fares.
Transmit guest information to Dispatch
Organize the passengers into lines based upon their destination.
Maintain a calm and controlled environment for our guests.
Other duties as required.
Qualifications
Education, Licensing, and Certifications Required
High School diploma or GED Equivalent
Experience
1 or more years of customer service or sales experience.
Skills and Knowledge Required:
Complete knowledge of Company recognized street abbreviations
Ability to work all curbs with heavy amounts of incoming business.
Skills and Knowledge Preferred:
Prior experience working outdoors
Pre-Employment Requirements:
Drug testing and background check
Physical Requirements:
An ability to stand for 8-10 hours
Must be able to lift uo to 50 pounds
An ability to work and handle outdoor elements, i.e... rain and extreme heat.
We are a 24/7 operation, that works weekend and Holidays.
For more information please visit our website at ****The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: ****Drug ****
Position Category
Customer Service/Call Center/Dispatch/Reservationist/Scheduler
Internal Code
#TOD
Internal Reference
TOD
Internal Code 3
Ind2
Company/Division
Transdev on Demand (TOD)

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