SuperShuttle is the premier shared-ride airport transportation service in the United States, providing door-to-door service for over 8 million passengers per year. Currently, SuperShuttle provides service to and from more than 40 airports and over 50 cities and has approximately 1,200 distinctive blue and yellow vans on the road. Currently we are looking for an Airport Supervisor to join the team. We offer medical, dental, vision, life insurance, STD, LTD, 401(k), holiday pay, paid vacation and sick days. Join our team and help us bring forward a new era of transportation that is safer, more sustainable, efficient and progressive.
Supervises assigned staff to include: hiring recommendations, training; coaching; performance feedback; recommending and administering discipline
Coordinates with other departments to ensure daily reporting duties are completed in a timely manner.
Schedules employees, lunches and breaks based on volume, demand patterns and scheduled group travel arrangements
Explain fare and promote round trip service
Accept payments only while inside booth and offer receipt
Group customers for efficient drop off (3 stops preferred 5 max)
Clearly direct passengers to their departing vehicle by # or curb location
Follow ADA guidelines as trained and provide transfer and pay per company policy in the absence of a vehicle equipped to transport
Balance register and voucher collections at the end of each shift
Maintain proper radio, phone and electronic device etiquette at all times
Make eye contact with those exiting the airport in preparation for questions or service offering
Collect and tag lost and found items and ask for identification of the item prior to return
Must be able to work varied shifts, including weekends and holidays
Performs all other job related duties as assigned
Education, Licensing, and Certifications
High school diploma or equivalent such as GED required
Education, Licensing, and Certifications:
Some college coursework preferred
4 or more years of customer service experience required
2 or more years of experience in a lead or supervisory level
2 or more years of experience in a high volume customer service oriented environment (transportation preferred but not required)
Skills and Knowledge Required:
Working knowledge of PC software (MS Word, Excel and Outlook)
Must be able to communicate clearly both verbal and written including prepare and submit reports
Maintain professional internal and external relationships that meet company standards
Adheres to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within your department
Maintain a positive attitude promoting SuperShuttle and its services
Must be able to multi-task in a fast-paced environment
Flexible and adaptable, with the ability to adjust to different situations and process changes
Must submit to drug testing and a background check
Must be able to pass Airport Security Background Check to obtain Airport Badge
Must be able to work shifts or flexible work schedules as needed.
100% of work is accomplished indoors and in air conditioned or well ventilated facilities
Work is accomplished at a workstation or in a cubicle space equipped with a telephone, headset, and computer.
Work environments are generally noisy and the employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
For more information please visit our website at ****The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: ****Drug ****
Customer Service/Call Center/Dispatch/Reservationist/Scheduler
Transdev on Demand (TOD)