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Assistant Base Manager -Kahului

Location
Kahului, HI

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u003cpu003eu003cstrongu003eJob Summaryu003c/strongu003eu003c/pu003enu003cpu003eThis position reports to the Waikoloa Base Manager.u0026nbsp; Primary responsibilities include engaging in all general department roles including greeting, check-in, retail and guest experience. Assist coworkers with questions and provide guidance as necessary.u0026nbsp; Check regularly for potential reservation errors that can influence customer experience and company profitability.u0026nbsp; Provide a positive work example to co-workers whilst engaging in general job duties. Assist manager and supervisors with escalation issues as necessary in their absence.u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eThe classification of this position is broad and assigned specific functional areas; duties and assignments may overlap depending on the operational needs of the department.u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003ctable width=u0022706u0022u003enu003ctbodyu003enu003ctru003enu003ctdu003enu003cpu003eu003cstrongu003eEssential Functions and Responsibilities include the following but are not limited to:u003c/strongu003eu003c/pu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eProvide outstanding service when dealing with employees, customers and other company departments.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eSupport all company policies and procedures within the department.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eGreet guests warmly and assist with guest issues empathetically with a primary focus on guest satisfaction.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eEncourage customer engagement from all staff providing a positive example.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eSupport a harassment free work environment.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eSupport the department with guest escalation issues, make good sound decisions in the absence of a supervisor or manager.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eGreet and assist all guests warmly.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eEnsure all customers are correctly identified and all details are entered accurately into computer system.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eResponsible for accurate reconciliation of payments with POS system in check-in and souvenir shop environments.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eResponsible for accurate reconciliation of external vendor wristbands.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eEnter customer reservations.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eGenerate feedback reports.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eAnswers customer inquiries/communications as required.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eProactively work to reduce potential service issues.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eEngage with customers to resolve service issues.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eDirect customers to review safety presentation.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eBe able to answer a variety of questions associated with merchandise.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eEnsure passenger safety in the terminal and hand off to tour pilots.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eEnsure and provide excellence in service to both internal and external customers.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eOperate a camera, print photos and process videos.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eSell products and services within the souvenir shop.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eConduct and complete customer reconfirmation and upgrade calls.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eEnsure a clean customer environment and workspace free from personal items, drink and food.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eAssist with hot loading passengers when necessary.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eEngage in marketing initiatives to capture customer demographics.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eAssist Operations and Pilots as needed.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eEnsure professional behavior at all times.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003ePerforms other related duties as assigned by management.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eOther duties as assigned.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003c/tbodyu003enu003c/tableu003enu003cpu003eSubject to applicable laws and Blue Hawaiianu0026rsquo;s policies, regular attendance is an essential function of the position.u0026nbsp; All employees must follow Blue Hawaiianu0026rsquo;s employment practices and policies.u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eSupervisory Responsibilitiesu003c/strongu003eu003c/pu003enu003cpu003eDirectly supervises employees in the Guest Relations department.u0026nbsp; Carries out Supervisory responsibilities in accordance with the organizationu0026rsquo;s policies and applicable laws.u0026nbsp; Responsibilities include interviewing, selecting, hiring, and training employees, planning, assigning and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.u0026nbsp; For Exempt Managers:u0026nbsp; Managers that carry out these responsibilities for two or more employees will have significant input in hiring and termination decisions.u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eQualificationsu003c/strongu003eu003c/pu003enu003cpu003eTo perform this job successfully, an individual must be able to perform each essential function satisfactorily.u0026nbsp; The requirements listed below are representative of the knowledge, skill, and/or ability required.u0026nbsp; In accordance with applicable laws, Blue Hawaiian will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eEducation u0026amp; Experienceu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eHigh School diploma or equivalent.u003c/liu003enu003cliu003e1-2 years sales experience.u003c/liu003enu003cliu003e1-2 years of customer service experience.u003c/liu003enu003cliu003e1-2 years of cash handling experience.u003c/liu003enu003cliu003e1-2 years in a management role.u003c/liu003enu003cliu003eExperience in the Aviation industry preferred.u003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eu0026nbsp;Skillsu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eAbility to maintain a high-level of alertness as job may require working around an aircraft.u003c/liu003enu003cliu003eAbility to work in a fast paced work environment and be able to balance multiple tasks successfully.u003c/liu003enu003cliu003eExcellent communication and customer service skills.u003c/liu003enu003cliu003eMust be able to work a flexible schedule including weekends and holidays.u003c/liu003enu003cliu003eAbility to effectively present information to guests or fellow employees in one-on-one and small group situations.u003c/liu003enu003cliu003eAbility to perform basic mathematical functions and apply common sense and logic to various situations.u003c/liu003enu003cliu003eKnowledge of aviation safety requirements.u003c/liu003enu003cliu003eKnowledge of public relations.u003c/liu003enu003cliu003eSkills to schedule staff according to business needs.u003c/liu003enu003cliu003eAbility to establish effective relationships with team members, customers, and Hualapai representatives.u003c/liu003enu003cliu003eAbility to assess, evaluate, and react to safety, mission, and customer considerations.u003c/liu003enu003cliu003eAbility to analyze, evaluate, and forecast fuel needs.u003c/liu003enu003cliu003eAbility to observe, evaluate, and modify passenger processing.u003c/liu003enu003cliu003eKnowledge of and Experience with:nu003culu003enu003cliu003eCustomer interaction and care,u003c/liu003enu003cliu003eProper passenger briefing,u003c/liu003enu003cliu003eHot-loading procedures,u003c/liu003enu003cliu003eHot-fueling procedures,u003c/liu003enu003cliu003eAircraft weight and balance and center-of-gravity proceduresu003c/liu003enu003c/ulu003enu003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eComputer Skillsu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eMust be able to perform data entry functions into a computer system.u003c/liu003enu003cliu003ePOS/Inventory Control System experience preferred.u003c/liu003enu003cliu003eStrong software skills to include MS Office and MS Based software.u003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003ePhysical Demandsu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eMust be able to stand for extended periods of time.u003c/liu003enu003cliu003eLife 25 pounds regularly.u003c/liu003enu003cliu003eWork in any type of weather climate.u003c/liu003enu003cliu003eShould be able to occasionally lift and/or move up to 50 pounds.u003c/liu003enu003c/ulu003e

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