Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Kahului, HI
View more jobs in Hawaii

Job Details

Assistant Base Manager -Kahului

Location
Kahului, HI

Apply for this job






Profile

u003cpu003eu003cstrongu003eJob Summaryu003c/strongu003eu003c/pu003enu003cpu003eThis position reports to the Waikoloa Base Manager.u0026nbsp; Primary responsibilities include engaging in all general department roles including greeting, check-in, retail and guest experience. Assist coworkers with questions and provide guidance as necessary.u0026nbsp; Check regularly for potential reservation errors that can influence customer experience and company profitability.u0026nbsp; Provide a positive work example to co-workers whilst engaging in general job duties. Assist manager and supervisors with escalation issues as necessary in their absence.u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eThe classification of this position is broad and assigned specific functional areas; duties and assignments may overlap depending on the operational needs of the department.u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003ctable width=u0022706u0022u003enu003ctbodyu003enu003ctru003enu003ctdu003enu003cpu003eu003cstrongu003eEssential Functions and Responsibilities include the following but are not limited to:u003c/strongu003eu003c/pu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eProvide outstanding service when dealing with employees, customers and other company departments.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eSupport all company policies and procedures within the department.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eGreet guests warmly and assist with guest issues empathetically with a primary focus on guest satisfaction.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eEncourage customer engagement from all staff providing a positive example.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eSupport a harassment free work environment.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eSupport the department with guest escalation issues, make good sound decisions in the absence of a supervisor or manager.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eGreet and assist all guests warmly.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eEnsure all customers are correctly identified and all details are entered accurately into computer system.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eResponsible for accurate reconciliation of payments with POS system in check-in and souvenir shop environments.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eResponsible for accurate reconciliation of external vendor wristbands.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eEnter customer reservations.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eGenerate feedback reports.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eAnswers customer inquiries/communications as required.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eProactively work to reduce potential service issues.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eEngage with customers to resolve service issues.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eDirect customers to review safety presentation.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eBe able to answer a variety of questions associated with merchandise.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eEnsure passenger safety in the terminal and hand off to tour pilots.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eEnsure and provide excellence in service to both internal and external customers.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eOperate a camera, print photos and process videos.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eSell products and services within the souvenir shop.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eConduct and complete customer reconfirmation and upgrade calls.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eEnsure a clean customer environment and workspace free from personal items, drink and food.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eAssist with hot loading passengers when necessary.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eEngage in marketing initiatives to capture customer demographics.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eAssist Operations and Pilots as needed.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eEnsure professional behavior at all times.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003ePerforms other related duties as assigned by management.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003culu003enu003cliu003eOther duties as assigned.u003c/liu003enu003c/ulu003enu003c/tdu003enu003c/tru003enu003c/tbodyu003enu003c/tableu003enu003cpu003eSubject to applicable laws and Blue Hawaiianu0026rsquo;s policies, regular attendance is an essential function of the position.u0026nbsp; All employees must follow Blue Hawaiianu0026rsquo;s employment practices and policies.u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eSupervisory Responsibilitiesu003c/strongu003eu003c/pu003enu003cpu003eDirectly supervises employees in the Guest Relations department.u0026nbsp; Carries out Supervisory responsibilities in accordance with the organizationu0026rsquo;s policies and applicable laws.u0026nbsp; Responsibilities include interviewing, selecting, hiring, and training employees, planning, assigning and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.u0026nbsp; For Exempt Managers:u0026nbsp; Managers that carry out these responsibilities for two or more employees will have significant input in hiring and termination decisions.u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eQualificationsu003c/strongu003eu003c/pu003enu003cpu003eTo perform this job successfully, an individual must be able to perform each essential function satisfactorily.u0026nbsp; The requirements listed below are representative of the knowledge, skill, and/or ability required.u0026nbsp; In accordance with applicable laws, Blue Hawaiian will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eEducation u0026amp; Experienceu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eHigh School diploma or equivalent.u003c/liu003enu003cliu003e1-2 years sales experience.u003c/liu003enu003cliu003e1-2 years of customer service experience.u003c/liu003enu003cliu003e1-2 years of cash handling experience.u003c/liu003enu003cliu003e1-2 years in a management role.u003c/liu003enu003cliu003eExperience in the Aviation industry preferred.u003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eu0026nbsp;Skillsu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eAbility to maintain a high-level of alertness as job may require working around an aircraft.u003c/liu003enu003cliu003eAbility to work in a fast paced work environment and be able to balance multiple tasks successfully.u003c/liu003enu003cliu003eExcellent communication and customer service skills.u003c/liu003enu003cliu003eMust be able to work a flexible schedule including weekends and holidays.u003c/liu003enu003cliu003eAbility to effectively present information to guests or fellow employees in one-on-one and small group situations.u003c/liu003enu003cliu003eAbility to perform basic mathematical functions and apply common sense and logic to various situations.u003c/liu003enu003cliu003eKnowledge of aviation safety requirements.u003c/liu003enu003cliu003eKnowledge of public relations.u003c/liu003enu003cliu003eSkills to schedule staff according to business needs.u003c/liu003enu003cliu003eAbility to establish effective relationships with team members, customers, and Hualapai representatives.u003c/liu003enu003cliu003eAbility to assess, evaluate, and react to safety, mission, and customer considerations.u003c/liu003enu003cliu003eAbility to analyze, evaluate, and forecast fuel needs.u003c/liu003enu003cliu003eAbility to observe, evaluate, and modify passenger processing.u003c/liu003enu003cliu003eKnowledge of and Experience with:nu003culu003enu003cliu003eCustomer interaction and care,u003c/liu003enu003cliu003eProper passenger briefing,u003c/liu003enu003cliu003eHot-loading procedures,u003c/liu003enu003cliu003eHot-fueling procedures,u003c/liu003enu003cliu003eAircraft weight and balance and center-of-gravity proceduresu003c/liu003enu003c/ulu003enu003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eComputer Skillsu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eMust be able to perform data entry functions into a computer system.u003c/liu003enu003cliu003ePOS/Inventory Control System experience preferred.u003c/liu003enu003cliu003eStrong software skills to include MS Office and MS Based software.u003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003ePhysical Demandsu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eMust be able to stand for extended periods of time.u003c/liu003enu003cliu003eLife 25 pounds regularly.u003c/liu003enu003cliu003eWork in any type of weather climate.u003c/liu003enu003cliu003eShould be able to occasionally lift and/or move up to 50 pounds.u003c/liu003enu003c/ulu003e

Company info

Sign Up Now - AviationCrossing.com

Similar Jobs:
Airport Customer Service Pool
Location : Kahului, HI
Interview Schedule Candidates who apply for this requisition may be invited via email to future recruitment events which will be held in the Kahului area. The interview process consists of an initial group interview, typically 1.5...
Station Manager IV
Location : Kihei, HI
Station Manager IV Delta Air Lines, Inc. • Kihei HI Job #751655815 Job Summary: Ensures a smooth, safe and secure operation. Ensures distinctive customer service is delivered to Delta customers. Models Delta's vision and values. P...
Airport Security Officer
Location : Kahului, HI
\n\nJob Description\nJOB SUMMARY: Performs functions as an unarmed airport security officer. Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and pe...
By using Employment Crossing, I was able to find a job that I was qualified for and a place that I wanted to work at.
Madison Currin - Greenville, NC
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
AviationCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
AviationCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 AviationCrossing - All rights reserved. 168