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General Manager

Wilmington, NC

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Job Description Principal Duties and Responsibilities: In this location, the General Manager will oversee the daily Ramp Operations for American Airlines. Our Managers must keep the company goals and customer expectations in mind when overseeing daily operations. Responsible to meet or exceed all performance goals for both airlines. Coach and provide career development to the staff. Correct non-compliant behavior and impose disciplinary action as required. Understand the corporate culture, policies and goals, and take measures to implement these into daily work routines. Manage the operational activities of the department in accordance with established policies and procedures. Manage a staff with varied duties to include Supervisors and Agents. Administrative duties include daily/weekly/monthly reports. Responsible for staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, back up for absent employees. Conduct employee performance reviews. Other duties as assigned. Job Requirements Minimum Qualifications: u2022 Proven success as a Team Leader with ability to preplan manpower and equipment u2022 Ability to work independently, set and meet own deadlines u2022 Ability to work well with all levels of management and support staff u2022 Able to defuse conflicts among subordinate employees u2022 Familiarity with MS Office Suite u2022 Prior experience with internal controls processes for accountable items u2022 Flexible schedule u2022 Motivation to succeed u2022 Valid Driveru2019s License Preferred Qualifications: u2022 Minimum of two years supervisory experience; both Ramp and Customer Service. u2022 Working knowledge of AOA environment u2022 Extensive knowledge of QIK, Sabre & ICM u2022 Bacheloru2019s Degree in Aviation, Business or related field Work Environment: u2022 Standard office environment, use of computers and other office equipment u2022 Airport ramp environment, subject to varied weather conditions and elevated noise levels u2022 Work weekends, nights, holidays and/or irregular shifts Physical Requirements: Occasional lifting up to 25 pounds The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed. Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required We also require proof of High School or GED completion Benefit package includes paid training, holiday pay, 401(k), vacation, family travel on the American Airlines network, medical and dental available M/F Disabled and Vet EEO/AA Employer Exceptional Aviators u2013 Major Opportunities

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