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Manager Airport Customer Operations

Tampa, FL

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Location: Tampa Intl Apt (TPA-TRML)
Additional Locations: None
Requisition ID: 21031


Join us for a career with endless possibilities.
Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? Youve come to the right place.

You dont have to be an airline aficionado to join **MEMBERS ONLY**SIGN UP NOW***.. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, **MEMBERS ONLY**SIGN UP NOW***. is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

What does it take to join us? Were glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

Fortunately, were building on almost a century of innovation and firsts in our industry - and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division. This position will be responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.

Specifically, youll do the following:
* Develop employees
* Implement methods of maximizing revenue and controlling expenses
* Oversee day to day customer service operations
* Solicit ideas and/or feedback from employees and accepts accountability for follow-through
* Communicate procedural changes to Customer Service Managers, supervisors and employees and ensures compliance
* Monitor and measure on time performance
* Identifiy areas/individuals which require improvement; develops and implements methods to increase/improve performance
* Develop and enhance the work relationship with vendors, ensuring all parties perform their responsibilities properly
* Ensure all internal audit requirements are followed and accountable for compliance
* Review staffing requirements and schedules for all department employees, ensures adjustments are made as needed
* Conduct grievance hearings and serves as a grievance hearing officer as required
* Interpret the companys policies in a professional and positive manner to all customers
* Assist Directors with Customer Service Manager interviews and selections
* Aid/guide the development of Customer Service Managers and supervisory staff
* Shift work-including nights, weekends and holidays


Required Qualifications
* High School Degree or GED equivalent
* 3 years airline supervisory experience
* 3 years airport operations experience

Preferred Qualifications
* Possess a valid US Drivers License
* Must be self-motivated and detail oriented, team player
* Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations
* Excellent interpersonal skills, ability to effectively interact with employees at all levels within the organization, including senior management
Additional Locations: None
Requisition ID: 21031

Nearest Major Market: Tampa
Job Segment: Operations Manager, Manager, Marketing Manager, Internal Audit, Operations, Management, Marketing, Finance

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