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Job Details

Senior Manager Technology Delivery - Flight Operations

Company name
Hawaiian Holdings, Inc.

Location
Honolulu, HI

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Profile

Key Responsibilities

Build and maintain relationships with HA business partners by providing a team of subject matter experts and leadership to collaborate with a matrixed team of functional and technical resources across the organization to deliver value added services and solutions

Lead team to engage with business partners in the research, evaluation, integration, and implementation of new business initiatives including the review of proposals and contracts

Leads the planning and daily operations of assigned set of back-office applications and systems

Maintain in-depth knowledge of technologies and architectures used to support assigned set of back-office applications and systems

Lead team members and collaborate with business units to execute on application roadmap

Collaborate with network, security, and other IT stakeholders to assist with ensuring adherence to standards, IT security, enterprise architecture and integration considerations

Provide leadership and guidance to team and IT support groups to ensure business and technical requirements are met and the finished product is delivered to the customer per schedule and budget

Guide team on facilitating investigation of production outages/problems and the subsequent restoration of service; ensure determination of root cause with plans for remediation

Escalation point for application/system production outages

Ensure configuration management policies are in place and followed consistently especially with regards to SOX and PCI compliance

Provide effective leadership, motivation and mentoring to develop team members on managing 3rd party vendor hosted solutions, various phases of the software development life cycle, oversight of resources located locally and remotely, and adherence to Hawaiian Airlines’ standards for security, platform and performance. Conduct performance reviews, coaching, identifying training and development requirements and plans

Demonstrate business skills with the ability to effectively negotiate priorities across multiple groups/teams

Areas of focus: Operations/Commercial/Common Services/Corporate Functions

Other duties as assigned

Requirements

Minimum Requirements

Bachelor’s degree, or equivalent combination of experience and education

7 years of professional technical experience in systems implementation with at least five years experience with business partner systems

5 years of professional experience in the management of operational critical, complex systems supported by large and diverse technical staff including integration of legacy technologies, multi-platform hardware and software, and networking telecommunications and security

5 years professional experience managing a team of direct reports as well as local and remote vendor resources including overall vendor management

5 years working knowledge of SOX and PCI compliance

Proven ability to multi-task and effectively manage multiple projects, competing priorities and adeptly re-prioritize based on changing needs

Proven track record collaborating effectively with partner teams and customers, translating requirements into a product vision and roadmap

Preferred Qualifications

Graduate degree or relevant certifications and professional training programs (ex., MTSC, PMP)

Strong understanding of software development processes/methodologies and testing best practices

Strong project management and people management skills

Airline domain experience

General DBA and SQL skills

Excellent oral and written communication skills

About Hawaiian Airlines

Hawaiian®, the world’s most punctual airline as reported by OAG, has led all U.S. carriers in on-time performance for each of the past 13 years (2004-2016) as reported by the U.S. Department of Transportation. Consumer surveys by

Condé Nast Traveler

and

Travel + Leisure

have ranked Hawaiian the highest of all domestic airlines serving Hawai‘i.

Now in its 88th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, China, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 170 jet flights daily between the Hawaiian Islands, with a total of more than 250 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com

. Follow updates on Twitter about Hawaiian ( @HawaiianAir

) and its special fare offers ( @HawaiianFares

), and become a fan on its Facebook page ( Hawaiian Airlines

). For career postings and updates, follow Hawaiian’s LinkedIn

page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Please view Equal Employment Opportunity Posters provided by OFCCP here

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Company info

Hawaiian Holdings, Inc.
Website : http://www.hawaiianairlines.com

Company Profile
Hawaiian Airlines was incorporated on January 30, 1929 under the name Inter-Island Airways Ltd. That year, thousands gathered in Honolulu to witness the departure of Hawaii's first scheduled inter-island flights to Maui and the Big Island of Hawaii. The fleet was comprised of two eight-passenger Sikorsky S-38 amphibian planes; six years later, larger 16-passenger Sikorsky S-43s were added to accommodate increased traffic and newly authorized inter-island airmail service.

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