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Job Details

Manager Operations In-Flight

Company name
Hawaiian Holdings, Inc.

Honolulu, HI

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Key Responsibilities:

Report to Manager, In-Flight Operations

Responsible for all activities as assigned by the Manager of Operations

Concourses (Hub turns / Neighbor Island presence / North America and International Flights) to provide Flight Attendant support

Implement assigned initiatives (baggage issues / delays, etc.)

Responsible for the application of the DOT random Drug Testing process

Handles In-Flight delays and irregular operations

Represents In-Flight on all Ops Calls

Represent In-Flight in Gate actions (medical / law enforcement, etc.)Interacts with connecting Flight Attendant’s

Handles In-Flight security issues (KCM / AOA, etc.)

Coordinate Flight Attendant impact during delays, gate changes and irregular operations to achieve on-time departures and minimize delays attributed to In-Flight

Liaison between In-Flight, Catering, and Customer Service departments to ensure highest quality of passenger service

Respond to Flight Attendant requests for assistance at departure gates during boarding process and flight arrivals


Minimum Requirements:

High School diploma

Three years of management experience

Working knowledge of federal and state employment laws and regulations

Computer Skills (Microsoft Word, Excel, Outlook, PowerPoint, Access, Crew Trac, Sabre, etc.)

Must obtain a Passport, AOA badge and Ramp License

Able to build and maintain relationships with Flight Attendants at the highest professional level

Preferred Qualifications:

College degree

Flight Attendant experience

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 13 years (2004-2016) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler and Travel + Leisure have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 89th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, China, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 170 jet flights daily between the Hawaiian Islands, with a total of more than 250 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at Follow updates on Twitter about Hawaiian (@HawaiianAir) and its special fare offers (@HawaiianFares), and become a fan on its Facebook page (Hawaiian Airlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Please view Equal Employment Opportunity Posters provided by OFCCP here

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Company info

Hawaiian Holdings, Inc.
Website :

Company Profile
Hawaiian Airlines was incorporated on January 30, 1929 under the name Inter-Island Airways Ltd. That year, thousands gathered in Honolulu to witness the departure of Hawaii's first scheduled inter-island flights to Maui and the Big Island of Hawaii. The fleet was comprised of two eight-passenger Sikorsky S-38 amphibian planes; six years later, larger 16-passenger Sikorsky S-43s were added to accommodate increased traffic and newly authorized inter-island airmail service.

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