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QR16299 - Senior Airport Ticketing Agent - Qatar Airways - New York
Welcome to a world where ambitions fly high
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people?a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.
About Your Job:
Provide a full service-orientated professional reservations and ticketing service to all customers and travel businesses at the ATO either through telephone call-in or counter walk-in in order to achieve optimal customer satisfaction and achieve annual budget revenue targets
Handle customer requirement/request professionally ensuring minimum complaints. Support Travel Agents with seat confirmation and arrange VIP Bookings/ ticketing queries.
Arrange reservations and routing for passengers, proper issuance of ATB for all types of ticketing transactions
Make and confirms reservations for passengers
Assist mishandled passengers such as NONREC/DNB to reduce passengers complains
Support staff and customers to resolve difficult issues /problems pertaining to Reservations and Ticketing, on a daily basis.
Arranges reservations and routings for passengers. Utilizing Amadeus system to make the bookings for passengers.
Issue tickets and quoting correct fares to passengers.
Assigns specified space to customers and maintains computerised inventory of passenger space availability.
Minimize customers waiting time to two minutes.
Prepare staff roster to ensure proper distribution of manpower.
Guide and support staff and keep them updated with relevant changes
To be successful in this role, you will need a relevant tertiary or vocational qualification combined with a minimum of two years of experience in a similar airline ticketing and reservations role. You will have completed a recognised IATA or Airline Advanced Passenger Tariff and pricing course and have a thorough knowledge of special rates, offers and promotions. You will have previously used a Computerised Reservation System (such as Amadeus) and have a good knowledge of world geography. Excellent English language skills, both written and oral, is essential
To be considered for this vacancy, you must have the right to live and work in the USA
Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Highest Educational Certificate
New York City, NY
Construction, Mining & Trades
Website : http://www.qatarairways.com
Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the fastest-growing airline in the world. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the state-of-the-art Hamad International Airport in Doha, the State of Qatar. Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself. Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012 and most recently in 2015, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline. My goal is to make Qatar Airways your airline of choice, offering the flights you want to the destinations you need. That drives this team of more than 40,000 professionals every day, and will continue to motivate us to make Qatar Airways your only airline. On behalf of everyone at Qatar Airways, we look forward to welcoming you on board.