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Job Details

Customer Service Agent - Military veterans preferred

Company name
Piedmont Airlines, Inc.

Location
Gainesville, FL

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Job Description
Customer service agents work together as a team to provide excellent customer service and meet corporate objectives.\u00a0 Customer service agents must keep both the company goals and customer expectations in mind when completing their daily tasks. Responsibilities include computerized passenger boarding, flight announcements, assisting customers with special needs, ticket sales, flight itinerary changes, seat assignments, and tracing mishandled luggage; also baggage loading, operation of motorized service vehicles and equipment, aircraft servicing, calculating baggage and cargo weights, and other duties as assigned.

Job Requirements
Minimum Qualifications:\u00a0\u00a0\u00a0\u00a0\u00a0

18 years of age or older
High School Diploma or GED
Valid Driver\u2019s License
Ability to work all shifts, all days including nights, weekends, holidays
Work outside in all weather conditions
Able to lift up to 70 pounds
Successful completion of training course

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Preferred Qualifications:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0

Previous\u00a0airline experience\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0

Previous\u00a0employment as a front-line customer service provider

Basic knowledge of computer applications and programs
Bachelor\u2019s Degree in Aviation, Business or related field

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Work Environment:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0

Airport ramp environment, subject to varied weather conditions and elevated noise levels
Work weekends, nights, holidays and/or irregular shifts

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Physical Requirements:\u00a0\u00a0\u00a0\u00a0\u00a0
Frequent stooping, bending, kneeling, lifting up to 70 pounds; provide assistance to customers with disabilities
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The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position.\u00a0\u00a0 Duties and expectations are subject to change as needed.
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Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required
We also require proof of High School or GED completion
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Benefit package includes paid training, holiday pay, 401(k), vacation, family travel on the American Airlines network, medical and dental available
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M/F Disabled and Vet EEO/AA Employer
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Exceptional Aviators \u2013 Major Opportunities
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Company info

Piedmont Airlines, Inc.
Website : http://piedmont-airlines.com

Company Profile
At Piedmont Airlines, we are proud of what we do each and every day. Our pilots are some of the best in the industry, our safety record is unparalleled, and we offer outstanding benefits and travel privileges.

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