Lockheed Martin Corporation
Job Description :
Resolves customer AOG material orders in the AOG Resolution Center.
Senior Customer Service Role
Proven ability to independently solve problems resolving material orders. Self starter who requires minimal supervision. Utilizes data to drive improvement. Continuous improvement mindset critical to success. Skilled in data analysis to reduce turn around time and volume of AOG events. Relentless drive to resolve AOG events quickly on behalf of commercial customers. Able to work with various functional organizations to resolve AOG's.
Shift flexibility required, including nights and weekends. Required days / times may alternate on a weekly basis.
Minimum of 3 years Experience as a Commercial Customer Service Representative.
Able to work with various functional organizations to resolve AOG's.
Skilled in data analysis to reduce TAT and volume of AOG events.
US Citizenship required
Fluent in SAP
As a leading technology innovation company, Lockheed Martin’s vast team works with partners around the world to bring proven performance to our customers’ toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.
Join us at Lockheed Martin, where we’re engineering a better tomorrow.
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Security Clearance :
Business Unit :
AOG Resolution Center
Job Class :
Job Category :
Relocation Available :
Work Schedule :
TEMPO: 4X10 - 4 days/wk 10 hrs/day (Flex & Rigid)
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© 2018 Lockheed Martin Corporation
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Lockheed Martin Corporation
Website : http://www.lockheedmartin.com
Our employees are the core of our business here at Lockheed Martin. As the leading global security & aerospace company—and the #1 IT provider to the U.S. government—Lockheed Martin is a 115,000 person-strong team working to support the U.S. and its allies in the research, development and sustainment of advanced technology systems & services worldwide. Specialties Aeronautics, Information Technology, Space Systems, Defense, Technology, Cyber Security Over one hundred years ago, on August 16, 1912, Glenn L. Martin established the Glenn L. Martin Company in Los Angeles, California. He started the company after building his first plane in a rented church, where he took a leap of faith on his risky but innovative new aircraft design at the urging of none other than Orville Wright. Four months later and four hundred miles away, on December 19, 1912, Allan and Malcolm Lockheed founded the Alco Hydro-Aeroplane Company, later renamed the Lockheed Aircraft Company. Talented mechanics, they set up shop out of a garage, constructing seaplanes that would shatter speed and distance records for overwater flights.